We want customers to feel confident shopping at Abeyhome.
Eligible purchases from abeyhome.com are covered by our 14-Day Free Return & Exchange Policy, subject to the conditions below.
1. 14-Day Return Period
You may request a return or exchange within 14 days of receiving your order.
To begin a return or exchange, please contact:
Please include:
- Your order number
- The item you wish to return or exchange
- The reason for your request
- Photographs if the product is damaged, defective, or incorrect
2. Return Eligibility
To qualify for a return, items should generally be:
- Returned within 14 days of delivery
- Unused or only reasonably inspected
- In their original condition
- Returned with original packaging where reasonably possible
- Complete with included parts and accessories
Products showing excessive use, deliberate damage, misuse, or alteration may not qualify for a refund.
3. Free Returns & Exchanges
Abeyhome provides free returns and exchanges for eligible items within the 14-day return period.
Please contact us before returning an item so our customer service team can provide the appropriate return instructions.
Do not send a return without first contacting us, as unauthorized returns may not be properly identified or processed.
4. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing important components
please contact us at customer@abeyhome.com.
Photos or videos may be requested to help us verify the issue and determine the appropriate solution.
Depending on the circumstances, we may provide a replacement, exchange, or refund.
5. Exchanges
If you would like to exchange an eligible item, contact us within 14 days of delivery.
Exchange availability may depend on current inventory.
If the requested replacement is unavailable, we may offer another available option or a refund where appropriate.
6. Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Approved refunds are normally issued to the original payment method.
After a refund is processed, additional time may be required for the funds to appear in your account depending on your bank, card issuer, payment provider, or financial institution.
7. Original Shipping Charges
Where applicable, original expedited or optional shipping charges, including VIP Fast Shipping fees, may not be refundable unless the return results from an error on our part or applicable law requires otherwise.
8. Non-Returnable Items
Certain products may not qualify for return where permitted by applicable law, including items that:
- Have been substantially used
- Have been intentionally damaged
- Have been modified or altered
- Cannot be returned for hygiene or safety reasons after use
- Were not originally purchased from abeyhome.com
Any applicable product-specific return restrictions should be disclosed on the relevant product page where appropriate.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests where possible. However, once an order has been processed or shipped, cancellation may no longer be possible and the return procedure may need to be followed instead.
10. Contact Us
For returns, exchanges, or refund questions:
Email: customer@abeyhome.com
Website: abeyhome.com