Thank you for shopping with Abeyhome.
This Shipping Policy explains the shipping options available for orders placed through abeyhome.com.
1. Shipping Destinations
We currently ship eligible products to countries throughout:
- North America
- South America
- Europe
- Oceania
Shipping availability may depend on the destination, product type, local delivery restrictions, and available shipping services.
If we are unable to deliver an order to the shipping address provided, we will contact you when appropriate.
2. Shipping Rates
Our current shipping options are:
Standard Shipping
Orders from $0.00 to $61.99:
Shipping fee: $5.99
Free Shipping
Orders of $62.00 or more:
Shipping fee: Free
VIP Fast Shipping
Shipping fee: $9.99
VIP Fast Shipping provides an expedited shipping option where available.
Shipping options available for a particular order may depend on the destination and products purchased.
3. Order Processing
Orders require processing before shipment.
Processing times may vary depending on product availability, order volume, weekends, public holidays, promotional periods, and other circumstances.
Once an order has been shipped, available tracking information may be provided by email.
4. Delivery Times
Delivery times vary depending on:
- Destination country
- Shipping method selected
- Local carrier operations
- Customs processing
- Public holidays
- Weather conditions
- Other circumstances outside our reasonable control
Any delivery timeframe shown on our website or provided during checkout should be considered an estimate unless expressly stated otherwise.
International orders may occasionally experience additional delays during customs clearance.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact details
If you notice an address error after placing your order, contact us as soon as possible at customer@abeyhome.com.
We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
6. Tracking Information
Where tracking is available, customers may receive a shipping confirmation email containing tracking information after the order has been dispatched.
Tracking information may take some time to become active after shipment.
7. Customs, Duties and Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other charges depending on the destination country.
Where such charges apply and are not collected during checkout, they may be assessed by local authorities or delivery providers.
Customs procedures and requirements vary by country.
8. Delayed Packages
Occasional shipping delays may occur due to circumstances outside our reasonable control, including:
- Customs delays
- Carrier disruptions
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
If you believe your shipment is significantly delayed, please contact us at:
9. Lost or Damaged Shipments
If your order arrives damaged, incorrect, or appears to have been lost during delivery, please contact our customer service team as soon as possible.
Please provide your order number and, when applicable, photographs showing the condition of the item and packaging.
We will review the situation and provide an appropriate solution based on the circumstances.
10. Contact
For shipping-related questions:
Email: customer@abeyhome.com
Website: abeyhome.com